Stena Line Contact Number – Official Customer Service

Few things are as frustrating as needing to change a ferry booking or track down lost property and not having the right number at hand. With routes across the UK, Ireland, Sweden, and beyond, Stena Line’s contact system can feel like a maze—but it doesn’t have to. Below are the official Stena Line contact numbers for every department, from customer service to freight, with verified opening hours and email alternatives. By the end, you’ll know exactly which line to call and when.

UK customer service number: +44 3432 081 800 ·
Ireland customer service number: +353 1 871 4711 ·
Freight Dublin: +353 (0) 1 704 71 00 ·
Opening hours: Daily 09:00–22:00 (UK / Ireland)

Here is a quick overview of the most important contact numbers.

What is the Stena Line contact number for Ireland and its opening hours?

Stena Line Ireland customer service number

For passengers travelling on Irish Sea routes, the Stena Line Ireland customer service number is +353 1 871 4711, as listed on the official Stena Line UK & Ireland contact page. This line handles booking inquiries, amendments, and general questions for routes like Dublin–Holyhead and Rosslare–Fishguard.

Stena Line Ireland opening hours

The Ireland customer service line operates daily from 09:00 to 22:00, including weekends and bank holidays. The same hours apply to the UK number, making it easy to call regardless of which side of the Irish Sea you’re on. (Stena Line Travel Customer Service)

Stena Line Rosslare contact number

Rosslare does not have a dedicated local number; passengers should use the main Ireland customer service number +353 1 871 4711. For port-specific inquiries, the Stena Line Rosslare page directs callers to the same contact centre.

The implication: whether you need to reach the Dublin or Rosslare team, the same Irish line works for all.

What is the Stena Line lost property telephone number?

Lost property contact process

Stena Line does not publish a separate lost property telephone number. The official process is to call the customer service line and request to be transferred to the lost property department. (Stena Line UK Customer Service)

Lost property phone number for UK routes

For UK routes, dial +44 3432 081 800 and ask for lost property. The team can check whether items have been handed in on recent sailings. Expect to provide your booking reference and travel date.

Lost property email alternative

If you prefer to write, use the Stena Line contact form and select “Lost Property” as the subject. Response times are typically within 48 hours, according to the official site.

What is the Stena Line customer service email address?

General customer service email

Stena Line does not publicly list a direct email address for general customer service. Instead, the company requires all written inquiries to go through the Stena Line Travel Customer Service contact form. This is consistent across all country domains.

Email for booking changes

For booking changes, the same contact form applies. However, if you have a specific sales inquiry, the email address internationalsales@stenaline.com is listed on the Stena Line Travel Customer Service page.

Email for freight inquiries

Freight customers have dedicated email addresses per port. For example, the Swedish freight team can be reached at freightbooking.se@stenaline.com (Stena Line Sweden Customer Service). Other port emails are listed on Stena Line Freight.

The pattern: passengers get a form, freight operators get direct email—a clear split in channel access.

How do I amend a Stena Line booking by phone?

Booking amendment phone number

To amend a booking, call the same customer service number as for general inquiries: +44 3432 081 800 (UK) or +353 1 871 4711 (Ireland). The Stena Line UK Customer Service page confirms that booking changes are handled by the same team.

What information do I need?

Have your booking reference number ready. It is a 6-character alphanumeric code found on your confirmation email. Also have the new travel dates and route in mind to speed up the process.

Fees and policies

Stena Line charges amendment fees that vary by ticket type and how far in advance you change. Flexible tickets may allow free changes, while standard fares incur a fee. The exact charges are detailed on the Stena Line Terms & Conditions.

The insight: phone amendments are faster but cost time; online changes are free from hold but may be less flexible.

What is the Stena Line freight contact number?

Freight contact Dublin

The freight team in Dublin can be reached at +353 (0) 1 704 71 00. This number is listed on the Stena Line Freight website and covers booking, scheduling, and documentation for freight services.

Freight contact UK

For UK freight inquiries, the general customer service number +44 3432 081 800 can route you to the freight department. Alternatively, use the port-specific contacts listed on the freight site.

Freight email addresses

Each freight port has its own email address. For example, the Swedish freight team uses freightbooking.se@stenaline.com (Stena Line Sweden Customer Service). Full lists are available on Stena Line Freight.

These freight lines operate Monday to Friday 07:45–22:30 and weekends 08:15–13:30, according to the official freight contact page.

The implication: freight operators get priority; the Dublin number is the fastest route for cargo inquiries.

Stena Line operates customer service lines in eight countries, each with its own hours. One pattern: most lines are open seven days a week, but with shorter weekend hours outside the UK and Ireland.

The implication: if you’re travelling outside the UK or Ireland, check the local hours carefully—Sunday service is not universal.

Frequently asked questions

For more travel information, see our guide on Dublin Airport Live Departures and Post Office Dun Laoghaire: Address, Hours & Saturday Service.

If you’re a frequent traveller between Ireland and the UK, the most efficient strategy is to save the Ireland number (+353 1 871 4711) and the UK number (+44 3432 081 800). For freight operators, the Dublin direct line (+353 (0) 1 704 71 00) is a faster route than the general queue. The choice is clear: use the right number for your department, or risk spending time navigating an automated menu.