An Post Tracking Contact Number: Phone, WhatsApp Guide

When an An Post tracking update stalls, the silence is worse than the wait. Ireland residents have a direct line to answers — 0818 789 789 for domestic callers, +353 17057700 from abroad — and both connect to specialists weekdays until 17:30. Beyond the phone, WhatsApp, webchat, and the 24/7 OscarBot chatbot cover most non-urgent queries without wait time.

Customer Care Phone: 0818 789 789 · International Phone: +353 17057700 · Hours: Mon-Fri 09:00-17:30 · Tracking Items Limit: Up to 5 at once · Required Info: Tracking & reference number

The five key support channels for An Post tracking are worth mapping side by side: phone for urgent parcel issues, WhatsApp for quick mobile queries, webchat for typed conversations, the website tool for 24/7 self-service, and any post office counter for walk-in help.

These contact channels show the trade-off between immediacy and convenience — phone support covers weekends but closes at 5:30pm on weekdays, while WhatsApp and webchat offer faster digital response but only during standard business hours.

How do I contact An Post customer service?

For general queries inside Ireland, An Post’s Customer Care line is 0818 789 789 — a lo-call number that costs less than a standard landline call from most Irish networks. Callers abroad should use +353 17057700 instead, which connects to the same support team with no special prefix needed beyond the country code. Both lines are staffed Monday through Friday from 09:00 to 17:30, with Saturday openings from 09:00 to 14:00 including bank holidays, and the office closes entirely on Sundays.

Phone numbers for tracking inquiries

When your parcel question is urgent — it’s been sitting for three days or the tracking shows no update — the Post and Parcels direct line on +353 1 705 7600 is your fastest route to a human. This number handles tracking disputes, delivery re-arrangements, and redelivery requests specifically, and it’s available Monday to Friday 9:00am to 5:30pm and Saturdays 9:00am to 2:00pm. For all calls, have your tracking number and any reference number from your receipt or confirmation email ready before you dial.

Hours and availability

The Customer Care team works Monday to Friday 09:00-17:30 and Saturday 09:00-14:00, covering bank holidays but closing on Sundays. State Savings queries follow a different schedule: 0818 20 50 60 runs Monday to Friday 08:00-20:00, which is the longest window of any An Post support line. If you need support outside these windows, the OscarBot chatbot on the Help & Support Hub responds instantly around the clock.

How do I track my An Post package?

The primary self-service option is the official tracking tool at anpost.com/Post-Parcels/Track/Search. You can enter either your An Post tracking ID from the receipt or the order number from your online purchase, and the system will surface the latest status. The tool handles up to five items in a single session, which covers most household needs without requiring repeat logins.

Using the official tracking tool

Open the tracking page and type your tracking number into the search box — it’s usually a 13-character code starting with letters like RX, LX, or EE for international items. Click “Search” and the current status appears immediately below, showing whether the parcel is in transit, out for delivery, or waiting at a collection point. For registered and tracked items, each scan event appears with a date, time, and location, giving you a breadcrumb trail from drop-off to delivery.

What info is required

You need at least one identifier: either the An Post tracking number printed on your receipt or shipping confirmation, or the order number assigned by the sender if they used An Post’s integrated service. Without either number, the tracking tool cannot pull up your item. If you have neither to hand, you’ll need to contact Customer Care directly and provide other verifying details like the sender’s name, approximate date of posting, and delivery address.

How can I see where my parcel is?

Real-time parcel location comes through the tracking portal, SMS notifications, and email alerts, each pulling from the same scan data. If the tracking portal shows no recent movement, the next step is either requesting a manual status check via phone or visiting a post office counter with your reference number.

Track and trace steps

Start with the website tracker — enter your number and check the most recent scan. If the status hasn’t updated in more than 24 hours beyond the expected window, request an SMS notification by entering your mobile number on the tracking page. For items showing “awaiting collection,” check whether the parcel is held at a specific post office using the location code in the tracking details. If the status reads “delivery attempted,” the driver has tried and you can either arrange redelivery online or pick up at the local depot using your reference number.

Common tracking issues

The most frequent problem is a tracking number that returns no result — this usually means the item hasn’t been scanned into the system yet, which can happen with drop-off items dropped after the last collection cut-off. Give it one business day before calling. Another common issue is a “customs hold” status for international parcels, which requires the recipient to potentially provide additional documentation via the customs help section on anpost.com or by calling the Post and Parcels line directly.

How do I contact a Post about a package?

Beyond phone and the website, An Post offers WhatsApp and webchat for text-based support — both accessible from the Contact Us page and both staffed during weekday business hours. Walk-in support is available at any post office with your reference number.

WhatsApp and live chat options

An Post launched WhatsApp support specifically for mails and parcels enquiries, available Monday to Friday 9am to 5pm. You initiate the conversation from the Contact Us page on anpost.com by clicking the WhatsApp link, which opens your WhatsApp app with the An Post business account pre-filled. The response times are reportedly fast during operating hours, though An Post does not publish a specific SLA publicly.

Webchat is available on the same Contact Us page Monday to Friday 9am to 5pm and Saturdays 9am to 2pm. Both channels share the same support scope: tracking queries, redelivery requests, and general parcel help. Neither WhatsApp nor webchat currently covers State Savings, TV Licence, or stamp purchasing topics — those each have their own dedicated lines.

In-person support

Any post office can look up your parcel by reference number, though they may need to escalate complex tracking disputes to the Post and Parcels team by phone. Bring your tracking number, receipt, or order confirmation — the more details you provide, the faster they can locate your item. The GPO in Dublin operates longer hours (8:30am to 6:00pm Monday to Saturday) than most branch post offices, making it a practical option if you need same-day in-person help in Dublin city centre.

How do I talk to a real person at An Post?

Reaching a human at An Post reliably means calling the right number and timing your call correctly. The Customer Care line on 0818 789 789 puts you through to a call handler, and the Post and Parcels line on +353 1 705 7600 connects you with specialists trained to read your tracking history and action redelivery or dispute flags on the spot.

Phone support process

Dial 0818 789 789 for general queries or +353 1 705 7600 for parcel-specific issues. During business hours, the queue typically connects within a few minutes. When you call, have your tracking number ready — the first thing the agent will ask for is the reference number on your receipt or shipping confirmation. Without it, they’ll need to look you up by address and posting date, which takes longer. If you’re looking for deals, you might want to check out An Post Black Friday. An Post Black Friday

Escalation for tracking

If the standard agent cannot resolve your tracking dispute — for example, if a parcel shows delivered but you never received it — ask for escalation to the Post and Parcels resolution team. This usually involves the agent raising a case file and flagging it to the distribution centre handling your delivery. You should receive a callback or email resolution within one to two business days. Keep your case reference number from the initial call, as it speeds up follow-up calls.

The implication: calling before noon on weekdays gives you the shortest queue times and the widest window for same-day resolution on urgent parcel issues.

Steps to get help with your An Post tracking

Whether your parcel is delayed, missing, or showing no update, working through these steps in order gets you to a resolution fastest.

1. Check the tracking tool first — visit anpost.com/Post-Parcels/Track/Search and enter your tracking number. Note the last scan location and timestamp.
2. Wait 24 hours past expected update — scans sometimes batch-process overnight. If there’s still no movement after a full business day, proceed.
3. Use the OscarBot chatbot for 24/7 help — the Help & Support Hub chatbot answers common questions instantly outside call centre hours.
4. Contact via WhatsApp or webchat — for non-urgent queries during weekday business hours, these channels are often faster than waiting on hold.
5. Call the Post and Parcels line (+353 1 705 7600) — for urgent issues like missed deliveries, customs holds, or parcels showing delivered but not received.
6. Visit your local post office — bring your reference number and ask the counter staff to trace your item. If they can’t help directly, they can escalate.
7. Request formal escalation — if unresolved after 48 hours, ask the agent for a case number and follow up by email at customer.services@anpost.ie.

Call Customer Care on 0818 789 789. When abroad: Call Customer Care on +353 17057700.

— An Post (Official Shop Support page)

Try our new WhatsApp service available on this page Monday-Friday 9am-5pm to get support on your Mails and Parcels enquiries.

— An Post (Official Contact Us page)

We have lots of self service FAQs and OscarBot, our friendly chatbot available 24/7 on our Help & Support Hub.

— An Post (Official Help & Support page)

For Irish residents waiting on a parcel, the path to a live answer is straightforward: call 0818 789 789 before 17:30 on weekdays, use WhatsApp or webchat during business hours for non-urgent queries, and rely on the OscarBot chatbot overnight or on weekends. The Post and Parcels line on +353 1 705 7600 is the dedicated route for delivery disputes. Keep your tracking number to hand — that’s the single piece of information that turns a five-minute call into a one-minute resolution.